beetjdb Privacy Policy
How We Collect, Use & Protect Your Data

1. Data We Collect

beetjdb collects personal data from you in three ways: data you provide directly during registration and account use, data generated automatically by your use of the platform, and data received from third parties such as payment processors and identity verification partners. The categories of personal data we collect are described in detail below.

1.1 Data You Provide Directly

When you register a beetjdb account, make a deposit or withdrawal, contact our support team, or participate in a promotion, you may provide the following categories of personal data:

1.2 Data Collected Automatically

When you access the beetjdb website or use the platform, certain technical data is collected automatically by our servers and analytics systems. This includes:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bet amounts, session duration, click paths, and feature interactions.
• Transaction Data: Deposit and withdrawal amounts, transaction timestamps, payment method used, and transaction status.
• Location Data: Country and city-level geolocation inferred from your IP address. beetjdb uses this data to enforce geographic access controls and confirm Bangladesh-market eligibility.
• Log Data: Server access logs, error logs, and security event logs generated during your session.

1.3 Data Received From Third Parties

beetjdb may receive personal data about you from the following third-party sources, where this is necessary for platform operation or compliance:

• Payment Processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, and Mastercard provide transaction confirmation data and, in some cases, account-holder name verification.
• KYC / Identity Verification Partners: Third-party identity verification services used to validate NID documents or cross-reference identity data against publicly available records.
• Fraud Prevention Services: Risk-scoring data and device reputation information from third-party fraud intelligence providers integrated into beetjdb's security stack.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share session data (game round IDs, RTP outcomes, round timestamps) with beetjdb for dispute resolution and fair-play monitoring purposes.

2. How We Use Your Data

beetjdb processes your personal data on the basis of one or more of the following lawful grounds: (a) performance of the contract between you and beetjdb (i.e., operating your account and providing gaming services); (b) compliance with a legal obligation; (c) legitimate interests pursued by beetjdb that are not overridden by your rights; or (d) your consent, where specifically requested.

The table below sets out the primary purposes for which beetjdb processes personal data, together with the lawful basis for each purpose.

2.1 Marketing Communications

beetjdb may send you promotional emails, SMS notifications via your registered mobile number, or in-platform messages about bonuses, seasonal offers (such as Eid promotions, BPL season offers, Pohela Boishakh specials), and new game launches. These communications are sent on the basis of your consent at registration or on the basis of beetjdb's legitimate interest in communicating with existing customers about directly relevant services.

You may withdraw consent for marketing communications at any time by updating your communication preferences in your beetjdb account settings, or by contacting the support team via Live Chat. Withdrawal of marketing consent will not affect the lawfulness of processing carried out before withdrawal, and will not prevent beetjdb from sending you essential service communications (such as account security alerts, KYC requests, and withdrawal confirmations).

3. Data Sharing

beetjdb does not sell, rent, or trade your personal data to any third party for commercial gain. We share personal data only where necessary for the operation of the beetjdb platform, in compliance with legal obligations, or with your explicit consent. The categories of third parties with whom beetjdb may share data are described below.

3.1 Service Providers

beetjdb engages third-party service providers who process personal data on our behalf under contractual data processing agreements. These providers are permitted to use your data only for the specific purposes for which they are engaged and must maintain appropriate technical and organisational security measures. Service provider categories include:

• Payment Processing Partners: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and card processing networks (Visa, Mastercard) — to process deposits and withdrawals in BDT.
• Identity Verification Services: KYC partners that validate NID documents and address verification for compliance purposes.
• Game Technology Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, which operate the game servers accessed through the beetjdb platform and maintain their own game-session data.
• Cloud Infrastructure and Hosting: Server infrastructure providers that host the beetjdb platform, databases, and technical logs.
• Fraud Intelligence Services: Third-party providers that supply device fingerprinting, IP reputation scoring, and behavioural analytics to support beetjdb's anti-fraud operations.
• Customer Support Technology: Live Chat platform providers used to deliver beetjdb's 24/7 customer support service.

3.2 Legal and Regulatory Disclosures

beetjdb may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law or in response to a valid legal process. In such cases, beetjdb will disclose only the minimum data necessary to comply with the legal requirement and will, where legally permitted, notify the affected account holder.

3.3 Business Transfers

In the event that beetjdb undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by beetjdb may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, the acquiring entity will be required to honour the commitments made in this Privacy Policy or provide affected players with advance notice of any material changes.

4. Cookies & Tracking

beetjdb uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and analyse usage patterns to improve the service. This section explains what cookies are, which types beetjdb uses, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognise your device across multiple pages within the same session and, in some cases, across separate visits. Cookies do not contain executable code and cannot directly access other data on your device.

4.2 Types of Cookies Used by beetjdb

4.3 Managing Your Cookie Preferences

You can manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, restrict cookies to specific websites, or receive alerts before a cookie is placed. Please note that disabling strictly necessary cookies will impair your ability to log in and use the beetjdb platform. Disabling functional cookies may cause your preferences to reset on each visit.

Instructions for managing cookies are available in the help documentation of commonly used browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, and Samsung Internet. Players accessing beetjdb from mobile devices in Bangladesh may also manage cookies through their device's browser application settings.

5. Data Security

beetjdb takes data security seriously and implements a layered set of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and beetjdb's servers is encrypted using industry-standard SSL/TLS protocols. The beetjdb website operates exclusively over HTTPS.
• Password Hashing: Your account password is stored using a one-way cryptographic hash function. beetjdb staff cannot read your password in plain text at any time.
• Payment Data Tokenisation: Full payment account details (bKash wallet numbers, card numbers) are tokenised. beetjdb does not store raw financial credentials on its application servers.
• Access Controls: Access to production systems containing personal data is restricted to authorised personnel only, enforced through role-based access control, multi-factor authentication, and audit logging.
• Intrusion Detection: beetjdb operates continuous network monitoring and intrusion detection systems to identify and respond to potential security incidents in real time.
• Data Backup: Personal data held by beetjdb is backed up regularly and stored in encrypted form. Backup restoration procedures are tested periodically.

5.2 Organisational Safeguards

beetjdb staff who have access to personal data are subject to confidentiality obligations and receive data protection training appropriate to their role. Third-party service providers who process personal data on beetjdb's behalf are contractually required to implement security standards equivalent to those maintained by beetjdb directly.

5.3 Security Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, beetjdb will take immediate steps to contain the breach, assess its scope and severity, and notify affected account holders without undue delay. Notification will be provided via the email address registered on the affected account and will include a description of the nature of the breach, the data categories involved, and the steps beetjdb is taking in response.

6. Data Retention

beetjdb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and audit obligations. The retention periods below are applied as defaults; individual data may be retained for longer in specific circumstances (e.g., where an account is subject to an ongoing investigation or legal proceedings).

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where data has been anonymised, the resulting anonymised data sets are no longer subject to this Privacy Policy as they cannot be linked back to any individual player.

7. Your Rights

As a player whose personal data is processed by beetjdb, you hold a number of rights with respect to that data. These rights are described below. To exercise any of these rights, please contact the beetjdb support team via Live Chat or in writing to [email protected]. beetjdb will respond to all verified rights requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data beetjdb holds about you. beetjdb will provide this in a structured, commonly used, machine-readable format where technically feasible. The first copy is provided free of charge; subsequent requests within a 12-month period may incur a reasonable administrative fee.
• Right to Rectification: If any personal data beetjdb holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many data fields directly via your account settings page; for fields that require manual correction (e.g., name as it appears on your NID), please contact the support team.
• Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that this right is subject to beetjdb's legal obligations; data retained for AML compliance or KYC purposes may not be deleted before the applicable retention period expires.
• Right to Restrict Processing: You have the right to request that beetjdb restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while you await the outcome of an objection to processing.
• Right to Data Portability: Where beetjdb processes your personal data on the basis of your consent or on the basis of a contract, you have the right to receive that data in a structured, commonly used, machine-readable format and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to beetjdb's processing of your personal data where that processing is carried out on the basis of legitimate interests. beetjdb will cease the processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where beetjdb processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Rights Related to Automated Decision-Making: Where a significant decision affecting your account is made solely on the basis of automated processing, you have the right to request human review of that decision. Contact the support team via Live Chat to initiate a manual review.

8. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how beetjdb has handled your personal data, please contact the beetjdb support team in the first instance:

• Live Chat: Available 24/7 via the beetjdb website. Bangladesh Standard Time (UTC+6). Average response time under two minutes.
• Email: [email protected] — for formal written data rights requests or privacy complaints, clearly mark the subject line "Privacy Request" or "Privacy Complaint".

beetjdb commits to acknowledging all privacy-related enquiries within 48 hours and to providing a substantive response within 30 calendar days. Complex requests may require additional time; in such cases, beetjdb will notify you of the expected resolution timeline within the initial 30-day response window.

8.1 Updates to This Privacy Policy

beetjdb may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or the services we offer. When material changes are made, we will notify registered account holders via email and/or a prominent notice displayed upon next login. The "Last updated" date at the top of each section will be revised accordingly. We encourage you to review this Privacy Policy periodically to remain informed about how beetjdb protects your data.

Continued use of the beetjdb platform following notification of material changes to this Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised Privacy Policy, you should cease using the platform and may close your account by contacting the support team.